Our doctors are pleased to offer our patients convenient telephone or video appointments during regular office hours. Please note you DO need to phone our office (250-287-7441) to book your appointment. Video consultations are powered by doxy.me, a company that is committed to complete privacy and confidentiality between physicians and their patients.
To allow your doctor to provide you with telephone or video appointments you must provide your consent. To better understand the risks of receiving care electronically, please review the Canadian Medical Protective Association Consent to Use Electronic Communications. You may either print, sign and return this form to the office, or provide your verbal consent for staff or your doctor to record on your medical record.
Similar to in-person visits at the clinic, physicians can run behind helping other patients, please be patient if you have to wait a few minutes for your virtual visit.
Please note that not all visits are well suited for a virtual appointment. Our staff, in conjunction with your physician, will schedule in-person visits for: concerns requiring a physical examination; prenatal care; newborn and well child examinations; and emergencies or serious health concerns
Your physician will call you at the number you provided at the time of booking your appointment; please ensure you have your phone on and are
available to answer at this time. Similar to in-person visits at the clinic, physicians can run behind helping other patients, please be patient if you have to wait a few minutes for your phone visit.
Once you have booked your appointment, please see this handout to prepare for your video appointment. If you have scheduled a video appointment and are having trouble logging in on your browser, please call the clinic for assistance at the time of the appointment (250-287-7441).
Click your physician’s name below to check-in for video appointments:
Dr. Janet Conrad
Dr. Rizwan Salam
Dr. Mary Ramsey
Dr. Tim Eckford
Dr. Robert Sutherland
Dr. Véronique Auger